You may cancel your order at any time before it has been shipped for a full refund. Once your order has entered the shipping process, it can no longer be canceled. To cancel an order, please contact our customer service team as soon as possible. We process cancellations immediately upon request, and your refund will be issued to your original payment method within 3-5 business days. Please note that some banks or payment providers may require additional time to process and post the refund to your account.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Some items may be exempt from returns due to hygiene reasons or product nature (e.g., personalized items). Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Once we receive your returned item and inspect its condition, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The exact timing depends on your bank or credit card company's processing time. Please note that shipping costs are non-refundable unless the return is due to our error. For returns that meet our policy requirements, we will refund the full purchase price minus any original shipping fees.
Sale items are eligible for refund unless otherwise specified at the time of purchase. Gift cards and downloadable software products are non-refundable. If you received a gift that you wish to return, please contact us with the order number and we will assist you with the return process.
If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or bank, as it may take some time before your refund is officially posted. There is often some processing time before a refund appears in your account. If you've done all of this and you still have not received your refund, please contact us with your order details, and we will investigate the matter promptly. We will work with our payment processor and your financial institution to resolve any refund issues as quickly as possible.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Shoecraftz
Address: 19 Heritage, Oakland, CA
E-Mail: [email protected]
Phone: +1 1453639735
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days.
